Q. What is your return policy?
If you change your mind about something or it's not quite the right fit - no worries. You can send any unworn item back to us free of charge within 14 days of the order being placed.

Q. How much does delivery cost?
We offer free delivery on each and every item - no matter how big or small your order. Choose from either home delivery or collection at your local parcel shop.

Q. Does byWaltz ship worldwide?
Absolutely. We ship all over the world!

Q. Will I have to pay any duties and taxes on top of my order?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that byWaltz does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by byWaltz, please contact your local customs office to find out more information if you are unsure of the charges.

Q. When will my order arrive?

We generally deliver all orders in 3-5 working days.

There may be the occasional delay due to Customs Clearance processes which are out of our control.

byWaltz uses Fedex for all orders.

Q. How can I track my order?
When your order is shipped, we send you an email containing a tracking number

If you did not receive this email, please email orders@bywaltz.com

Q. Is it safe to purchase online from byWaltz.dk?
Absolutely! byWaltz is based in Denmark, managed and run by Danes. byWaltz uses Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details, nor do we share your personal information with any third party.